Terms & Conditions
Terms and conditions of business for Douglas Metal Finishing Ltd
Douglas Metal Finishing – Terms & Conditions of Business
Last updated: 19 January 2026
1. General
1.1 These Terms and Conditions ("Terms") apply to all services provided by Douglas Metal Finishing Ltd ("Douglas", "we", "us", "our") to the Customer ("you", "your").
1.2 By placing an order, requesting a quotation, or delivering items to us, you agree to be bound by these Terms.
1.3 No other terms or conditions shall apply unless agreed in writing by a Director of Douglas.
2. Quotations & Estimates
2.1 All quotations are valid for 30 days from issue unless otherwise stated.
2.2 Quotations are based on the information, specifications, and images supplied by you. Prices may be revised if work is materially different upon inspection.
2.3 We reserve the right to withdraw or revise a quote at any time prior to acceptance.
3. Orders & Acceptance
3.1 Orders are only accepted once confirmed by us in writing or when work commences.
3.2 We reserve the right to refuse any order at our discretion.
4. Turnaround & Lead Times
4.1 Lead times are provided in good faith and are estimates only.
4.2 We shall not be held liable for any loss caused by delays, including subcontracted transport delays, material availability, or force majeure.
4.3 Expedited services may be available at an additional charge.
5. Delivery & Collection
5.1 Items delivered to or collected from Douglas premises are at your own risk.
5.2 It is your responsibility to ensure items are properly packaged, insured, and clearly labelled.
5.3 We accept no responsibility for loss or damage in transit.
6. Payment Terms
6.1 All invoices are payable within 7 days of invoice date, unless otherwise agreed.
6.2 Late payment may incur a 5% monthly interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
6.3 Title of goods remains with Douglas until full payment is received.
7. Workmanship & Limitations
7.1 We operate to high standards of finish, but cannot guarantee the outcome where:
- Base metals are corroded, pitted, cracked, or weakened
- Items have pre-existing damage, poor casting, or welding
- Components are disassembled or modified post-finish
7.2 You acknowledge that certain finishes (e.g., chrome, gold) may highlight imperfections not visible before plating.
8. Liability
8.1 Our liability is limited to the value of the service quoted.
8.2 We are not responsible for consequential loss, loss of earnings, sentimental value, or indirect damages.
8.3 You agree to indemnify us for any third-party claims arising from your use of our services.
9. Intellectual Property
9.1 All designs, finishes, photos, and materials provided by Douglas remain our intellectual property unless expressly transferred in writing.
10. Cancellation & Returns
10.1 Once work has begun, cancellation will incur charges based on time, material, and loss of opportunity.
10.2 No returns or refunds are provided for bespoke or finished items unless defective due to our workmanship.
11. Storage & Abandonment
11.1 Items left unpaid or uncollected after 30 days may incur storage charges.
11.2 After 90 days, we reserve the right to dispose of or sell unclaimed items to recover costs.
12. Governing Law
12.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
12.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.
13. Contact
Douglas Metal Finishing Limited
Unit 27 Mulberry Court
Bourne Industrial Park, Bourne Road
Crayford, Kent DA1 4BF
United Kingdom
Phone: +44 (0)20 8692 1271
Email: info@douglas-plating.co.uk
Company No.: 03627434
VAT No.: GB 726 4037 13