Privacy Policy
How we collect, use and protect personal data
Privacy Policy
Last updated: 19 January 2026
This Privacy Policy sets out how Douglas Metal Finishing Ltd ("Douglas", "we", "us", "our") collects, uses, and protects any personal information that you provide when you use our website or services.
We are committed to ensuring your privacy is protected and that we comply with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Douglas Metal Finishing Limited
Unit 27 Mulberry Court
Bourne Industrial Park, Bourne Road
Crayford, Kent DA1 4BF
United Kingdom
Company No: 03627434
Email: info@douglas-plating.co.uk
Phone: +44 (0)20 8692 1271
We are the data controller for the purposes of this policy.
2. What Information We Collect
We may collect and process the following personal data:
- Your name and contact details (email, phone, address)
- Information you provide through forms on our website
- Job or enquiry details (e.g. items to be finished, specifications)
- Business/company information (if relevant)
- Invoicing and payment details
- Any communications or feedback submitted to us
We do not knowingly collect or store sensitive personal data (e.g. health, religion, ethnicity).
3. How We Collect Your Data
We collect data when you:
- Fill in a contact or estimate form on our website
- Email or call us
- Provide documents or instructions relating to a job
- Interact with us in person or via phone, post, or social media
- Request or receive an invoice or service from us
4. How We Use Your Data
We use your personal information to:
- Respond to enquiries and provide quotes
- Process and deliver jobs or services
- Manage billing, payments, and accounting
- Communicate job updates or delays
- Maintain internal records and improve customer service
- Comply with legal and tax obligations
5. Lawful Bases for Processing
We process your personal data under the following lawful bases:
- Contract – when we provide a quote or service to you
- Consent – where you’ve opted into communications
- Legal obligation – for tax, invoicing, or compliance
- Legitimate interests – such as improving services or internal training
6. How We Store Your Data
Your data is securely stored in:
- Our internal workshop and billing systems
- Our CRM system (estimate, customer, and job history)
- Secure email and backup platforms
We retain data only as long as necessary for the purpose collected, or as required by law (e.g. 6 years for tax records).
7. Sharing Your Data
We do not sell or rent your data.
We may share it with:
- Accountants or tax authorities (for compliance)
- Couriers or logistics partners (to deliver or collect items)
- Software or service providers we use (CRM, billing, email)
All third-party providers are required to comply with data protection laws.
8. Your Rights
You have the right to:
- Request a copy of the personal data we hold
- Ask us to correct or delete your data
- Object to or restrict certain processing
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, contact us at: info@douglas-plating.co.uk
9. Cookies & Website Tracking
Please refer to our Cookie Policy for details on how we use cookies and tracking technologies on our website.
10. Security
We take appropriate steps to protect your data from unauthorised access, loss, or misuse, including:
- Role-based access control
- Secure storage systems
- SSL encryption on our website
11. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website at /privacy.
12. Contact Us
For any questions or concerns about your personal data or this policy, please contact:
Douglas Metal Finishing Limited
Unit 27 Mulberry Court
Bourne Industrial Park, Bourne Road
Crayford, Kent DA1 4BF
United Kingdom
Email: info@douglas-plating.co.uk
Phone: +44 (0)20 8692 1271